It’s sending it back and waiting for them to “check” it that takes the longest. ( Yes, I know, some of you are scared. At the time I got the deck, I assumed it was a steam in the material and ignored it. RIGHT TO CANCEL YOUR ORDER For Valve Index, Steam Deck and related components and accessories (individually and collectively "Hardware") you have the right to cancel any purchase of the Hardware on Steam within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the Hardware purchased. Right now me and Valve we are desperate trying to get the Steam Deck back from them. Miffen May 27, 2022 @ 12:09pm. You should do the RMA I got my steam deck and out of the box my right bumper was not working and also found that on the screen looks like there are bubbles underneath the screen something to lookout for. Perform this BIOS drain 1-2 more times until the deck is so low on battery that it can no longer even make it all the way into the BIOS before dying. 14 day buyers remorse return policy. Steam initiated an RMA. If you RMA, your next Deck will have nearly identical IPS glow, possibly a different pattern though. Budget is $1300Step 1 Prepare your device. Even my Nintendo joycon drift RMA fix was done with a quick turnaround of a couple of days (not counting shipping). A solid white LED indicates the Deck is drawing power. Just worried I might have to RMA after waiting all this time. Useful resources: Servor's Enhanced FAQ | Servor's Enhanced FAQ Thread (with more answers in the comments!) | Our Wiki Guides Page. Valve already has. I still have no update and waiting for a new unit to be shipped to me. This video was sent to Valve, and confirmed to be within the expected parameters of Steam Deck. - RMA process gets started on May 17th. From what I’ve seen the deck is really friendly to self repair but this particular job might be tricky if you’re not experienced. Go down and select Devices. redeyemaster 512GB • 1 yr. I still have no update and waiting for a new unit to be shipped to me. That doesn't seem like good design considering the screen is oled. Here you can find the saved logfile. Every response I got from steam came 1-3 days after my messages, and was written by a new agent every time, often. my Steam Deck stopped charging after connecting it to an USB Hub. Unit arrived at warehouse (Netherlands) on April 4th. I was told by support that turn around time is 5-8 business days, but reach out if it’s been longer than 2 weeks. It only works if you press the middle of the bumper. Edit: To add distance perspective I'm in Poland A) the keyboard themes that come with the steamdeck are most likely already redeemed and you cannot redeem them a second time and. For anyone who's curious how long these things might take, here's my complete timeline with the Deck so far: 11 April 2022: Got. Charger, deck, case, microfiber, etc. We're aware of reports regarding fan noise and we're actively looking into the issue. Theoretically, no you can't RMA a device that you destroyed with water. Not sure where else to turn to for assistance, this seems to be a very cut-and-dry case for an RMA so I'm pretty stunned to be told the damage is not covered. Steam initiated an RMA. 30/03 -> Valve sent me a new Steam Deck. For the internal option, you’ll need to purchase an NVMe M. You should see the Steam Deck power off, and the power LED will blink three times to confirm battery storage mode. Have the RMA paperwork in the box as the first thing support would look at when opening it. Unit arrived at warehouse (Netherlands) on April 4th. I read many threads about people reviewing their unit, and I think something is wrong about mine. Use Steam RMA, they are great to Deal with, very friendly and easy to work with. The b button got stuck I'd say 30% of the time after a week of use and the leftside buttons on the back where supereasy to press which happened accidently as a result. Backstory: I love my deck. TR4N5C3ND3NT • 23 hr. " "We're happy to announce that Steam Decks will start shipping in Japan, South Korea, Hong Kong, and Taiwan on December 17th via Komodo, our official Steam Deck distributor in these regions. . As a 2-time RMA'er on the east coast, that's been my experience at least 🙃Got my 512gb Deck yesterday. Power the Steam Deck down normally (choose Shut Down from the Power menu) Hold down the Volume+ button and press the power button. So I notified Steam, who quickly sent me an RMA. Pretty sure its in the BIOS, but you need to be able to press the power at least once :D. • 2 yr. Select Battery storage mode. ago. - My download speed is perfectly fine. I see many people having trouble with Wifi randomly shutting off oot of the box. ) Open the Steam Deck rear casing. See more posts like this in r/SteamDeck. Simply run the tool or commands the other way around to restore the backup to your new deck. 28/03 -> My Deck arrived at the warehouse (NL) from Spain. The warranty is 1 year in US, I think in Europe they have a minimum rule of 2 years. Donations are appreciated, but not necessary:paypal. I had a similar problem on my first 512GB Steam Deck that required it to be RMA'd for a 2nd time. Those RMA'ing Decks have see around the same turn around times. tokyoaro. ago. I'm guessing it'll be at least Friday before they get my console if not Monday (I hate FedEx), and then turnaround middle of next week, and then maybe I get it middle of the week. We are happy to announce today that our new Steam Deck repair centers are now open. Go down and select Devices. Unit arrived at warehouse (Netherlands) on April 4th. The replacement module from ifixit comes with the new sticks already on it. Please note the statutory warranty in your jurisdiction will apply to your Steam Deck. Faulty Steam Deck return nightmare with D. Some days ago I asked again and now they don't even respond. But feel free to make a post on Reddit after 3 days to the tune of “Valve stole my Steam Deck and is refusing to send me a new one” Reply. 05. • 7 mo. During this time I would often search Reddit for similar experiences to give me an idea of what the process might be like. my_lesbian_sister_gf 64GB - Q4 • 7 mo. darth miike Apr 30, 2022 @ 12:22pm. Will update with any new details to help future purchasers! Edit 1: Shipping label created and package received by FedEx on March 7th. Valve already has my address, so there is no business for a support. my advice for anyone reading this. Oct 3, 2022 @ 9:52am Originally posted by Mahjik: Originally posted by Wilqu: You can open your steam deck without losing ability to RMA Keep in mind, that post was early in the frame of when the Steam Deck started. I can still repro the issue : (. 9,031. You also need to reset the OS. It sounds like the beginning on May. Either way, don't be surprised if a few days go by. I'm considering order one with US Steam account and forward it to me in Hong Kong, it might takes about 2 weeks, much earlier than Komodo, even a little bit cheaper, just worrying about potential RMA, if RMA is needed, the costs is pretty high, also costs me maybe a month or more. Using the D-Pad and A to select, navigate to "Setup Utility". • 2 yr. dude, forget about the deck for a few minutes and buy a lottery ticket. maybe your best option is to buy a gps tracker like those used with cars, and glue it to the deck. Originally posted by TheDigitalJedi: Today I just received my new Steam Deck via the RMA process. I'm from Europe, and I'm slipping into the third week after sending my rma and zero info since it. Steam Deck PSU cable. If you don't get the answer you are looking for, check our r/DeckSupport - our dedicated support sub!. Select Yes to confirm. We apologize for the inconvenience. Two days later, I noticed that the right bumper was mushy and needed more force than usual to press. For me it was every game I threw at it and it would happen within 1-2 minutes from launch. Update: Steam sent me another one, and it arrived today (Sunday. The console is at 50-55C, so nowhere near throttling. Yes. komodo. Unit arrived at warehouse (Netherlands) on April 4th. This afternoon I carefully packed the Stream Deck in the original packaging and sent it back. ago. how long have you waited to get your RMA? I. Screen spots w/ 512GB model - Not what I thought (my RMA experience) Before getting my SD, I had read all the stories about spots on the screen. But after a couple of weeks the power button became less and less responsive. See full list on howtogeek. Step 1: Open up the steam deck by removing all 8 screws. The Deck's LiPo battery is basically the best that Valve could fit inside it; if there was something better available, I'm sure they would have used that instead. Steam Deck microSD cards use ext4 with casefolding - Steam Deck formats SD cards to the proper format. Steam initiated an RMA. yeah, you should be able to. 99 ($5. Received my RMA label 8/2 after going through troubleshooting sent it out same day. Typical. Valve didn’t fix it, they sent me a whole new deck. It's doubtful steam will RMA as it was damaged by you . (You can leave the one holding the heat sink on in place!) 3. as long as it has battery, and as long as the theft doesnt remove it or isolates it, maybe you could recover it. Steam initiated an RMA. 8/6 new deck is on. as long as it has battery, and as long as the theft doesnt remove it or isolates it, maybe you could recover it. 4" HDR OLED screen, WIFI 6E, 512GB/1TB) Thread starter--R; Start date Nov 9, 2023;. Steam Deck Steam Gaming. maybe you could have them send you a new right joystick module rather. If you find an answer, please leave a comment on. Open the file. It’s very reminiscent of the Nintendo Switch Lite, Asus ROG Ally, AYA Neo, or OneXPlayer, with its 7-inch display bookended by two non-removable controllers that feature thumbsticks and haptic trackpads on both sides, with a full suite of triggers, bumpers, back buttons, and. Wait a few minutes, then plug the Steam Deck in using the provided power supply and turn on the Steam Deck. I don't think that is true. Go down and select Settings. Unit arrived at warehouse (Netherlands) on April 4th. I've got my money back (good) but it still seems. Steam initiated an RMA. In some regions, you will also need to attach other documentation. STEAM DECK RMA nightmare due to dying battery. 28: steam deck is delivered to them. RMA issues. ReplySteam deck rma time . Hey, I got my 256GB Deck today and after a bit of using I don't think that the left trackpad is working correctly. bring your phone with the email in case they need to scan the barcode from the email. my Steam Deck stopped charging after connecting it to an USB Hub. Borrowing my friend's devkit we managed to capture the difference between intolerable, tinnitus-aggravating screeching of the "Delta" fan shipped with retail models (in at least model serial 2020) and the quiet, lower. Customers in these regions can reserve the Steam Deck here: steamdeck. The glue between those layers is supposed to be strong enough to keep it from forming those bubbles in the first place, so air bubbles can't exactly move freely. Careful, you gotta remove the aluminum foil sticker a bit to. Yes, but according to some you need the original transaction number. Record the tracking number from the shipping label and keep it in a safe place. Steam Deck Steam Gaming. my Steam Deck stopped charging after connecting it to an USB Hub. technically thats a faulty screen, anything thats not 100% is faulty. Out-of-warranty issues can be repaired. Failure to follow these instructions may cause severe processing delays. Literally nothing happens when using them. Apr 7 (PM): Support Initiate RMA Process. I was able to remote play games without an issue for a longer stretch of time, but still ran into it. ) Push and hold the motherboard from the bottom towards the power button. How to check fan mfr without opening Steam Deck. Edit: To add distance perspective I'm in PolandA lot of unknowns at that time, are now knowns today correcting someone months later isn't all that useful. Video/photograph and record everything prior to sending in your deck for any RMA work. Our return center will verify the contents of your shipment once it is delivered in Prague and will process your return. Restart the Steam Deck one last time. Like if they added one of those stupid "warranty voided if removed" sticker or a software that detects a hardware change has been made and voids the warranty. 3. great. 1st one had a stuck pixel, second one the battery died, and the third had a stuck pixel. 2. I was looking into the same. UK RMA Experience. Yeah, I wasn't sure if I'd get a new Deck or mine repaired, but it looks like I'm getting mine back which I'm not upset about. Messages. With some help from the Steam Deck Discord, we discovered they're using different fans than the ones shipped with the devkits. First time was fixed, second was a new unit. #1. Shutdown your deck. So i sent my deck back 2 weeks ago, DHL confirmed the delivery Thursday 7th. Wasn't an issue in lower demanding games like monster hunter rise so I didn't notice the issue for two. My Steam Deck's been great, silent fan and all, great experience. When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1. What that means is if you do opt for the cheapest version, you aren’t stuck at 64GB forever. how long have you waited to get your RMA? I am based in Germany. Once there, our team will diagnose the device, repair if needed, then ship the fixed unit back to you. ago. Todas las discusiones > Foros de Steam > Hardware and Operating Systems > Detalles del tema. my Steam Deck stopped charging after connecting it to an USB Hub. If you need to send off your Steam Deck for any reason, it will now go to one of their specialized repair shops. ago. - GLS delivered my Deck in less than 24 hours after receiving it. Steam Deck makes this high-pitched noise on any fan speed lev. Add a Comment. 4" Diagonal display size. October 12th - Product repair complete and ready to ship your items, tracking information provided. Mine booted up instantly, no issues. The system will not go to sleep in this mode. how long have you waited to get your RMA? I. So basically I will have 3 choices:. 5m cable. If while the issue is happening you plug the official charger (or any charger), it'll get permanently stuck on that speed, requiring the battery storage fix. Check to make sure you've included everything, including the RMA form. 72 > Showing 1-10 of 714 entries. Shitty service IMO. RMA wait time for you? my Steam Deck stopped charging after connecting it to an USB Hub. Let battery drain below 40%. Sent it to Steam on Saturday the 21th. pingus25 64GB - December • 1 yr. ago. The power button is great now as well, it's clicky instead of mushy. ago. Plugged it in, turned it on, tested all buttons and touch screen through the settings. They just need to transfer the warranty to you if they registered it. ago. From what I've seen, a number of people have had to wait about a week to two weeks before getting the replacement Steam Deck. sure if you rebuy, you go back to the end and wait another year. 07. The first thing you’ll need to do is place your Steam Deck face down in the carrying case and remove the eight screws in the back of the Steam Deck. Navigate to the Power menu. I'm surprised there's not some calibration that makes your off center the new center. Everything else seems fine although my first gaming experience was Doom 2016 and I got 16 fps on average. Navigate to the Power Menu. Sent mine (from Sweden) last Wednesday, arrived at the warehouse this Thursday, support says 5-8 days before they confirm the replacement, then it's however many days before. Either way, don't be surprised if a few days go by. Some people are reporting issues with 0% battery or not being able to turn the Steam Deck back on unless plugged in after it shuts off randomly. arrived at rma center dude, forget about the deck for a few minutes and buy a lottery ticket. I know burn in takes extreme scenarios. If your device is out of warranty, the company will offer to fix it up. Thanks, I’ll try this and if it doesn’t work, factory reset time. I received my 512GB Steam Deck back from Valve! In this video I am talking about the RMA process and how it went down for me after my Steam Decks' screen was. My Steam Deck had an issue with the battery not charging past 53%. 1. I was on steam support with the same issue, Valve is replacing my steam deck with the RMA. 23: steam support sent me RMA sticker for DHL 24: I sent steam deck. sawsac 64GB • 1 yr. As an extra precaution, Valve recommends putting your Steam Deck into battery storage mode within the BIOS before starting any. Best. Print your RMA instruction sheet. When I tap the power button, I hear a subtle audible beep, fans spin up, and can feel the haptics in the touch pads, but no display. And what to do if you end up with a broken version of. Sorry for the backstory. It didn’t actually get picked up. Mas mahal nga lang sila ng konti pero iwas sakit ng ulo sa pag RMA. Where in the EU can buy a replacement motherboard and please don't suggest me to RMA because this is my own fault and doing that is just wrong. . Once in the BIOS menu, unplug the power supply. sure if you rebuy, you go back to the end and wait another year. 7. When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1. Since this is not really an issue with Valve but with their RMA partner, talking to Steam support is like talking to a wall. TheBlack_Swordsman. 64 GB Steam Deck to Germany 22/03 purchased 24/03 shipped with GLS 28/03 shipped by GLS to the UK because who knows why 30/03 now says it gonna be shipped back to ValveSteam Deck OLED Available Now! Make Your OLED Dreams Come True!. . 5/23 - FedEx delivered the RMA to Valve. Steam Deck with serial number xxxxxxxxxxxxx, placed. if the first one is defective, id rather give them a year to. . RMA warehouse sent final shipping notice (for new unit) 3/25. SIR LIONEL GHOULMAN Jul 20, 2022 @ 8:12am. Once in the BIOS menu, unplug the power supply. 05. Steam initiated an RMA. Steam Deck: On bottom-right rear surface. how long have you waited to get your RMA? I. Steam initiated an RMA. If it goes above 10 workdays without further information it can be considered to be a bit slow and querying the progress becomes suitable. That is completely unacceptable as far as I'm concerned. - Get an email saying Steam Deck's ready to ship on June 1st. Your Steam Deck should now power down into storage mode. If you just randomly had a seizure in your bathroom and the Deck was collateral damage, you should explain that to Valve in your support ticket. 5. Results for "RMA" < 1 2 3. They then instantly sent me a RMA form which I boxed up and return time was stated as “as soon as it is received it will then be processed which will take a minimum of a couple of days. For anyone who's curious how long these things might take, here's my complete timeline with the Deck so far: 11 April 2022: Got Steam's "complete order" mail and ordered my Deck shortly after. They refuse to send me a replacement until their “investigation” is complete. Reply. The QC process is likely tuned to get more units out asap and fill orders asap right now and that's fine. I still have no update and waiting for a new unit to be shipped to me. Let battery drain below 40%. my new friendSo. Wir erstatten in einem Zeitraum von maximal 14 Tagen nach Erhalt der Hardware alle erhaltenen Zahlungen für von Ihnen gekaufte Artikel sowie die Lieferkosten für die günstigste von uns angebotene Versandmethode zurück. Take the Wh and divide by 20, or the mAh 1 and divide by 5400. You may have to briefly plug the charger in to get it to. Move over to right side and select line that says Steam Deck. Remember there are a lot of people sending support tickets so it will take a bit to respond to them all. It’s the least of my problems considering everything else is working perfectly, I rather keep this minor issue rather than RMA and getting back something more troublesome Positive United Radio RMA. Edit: And there’s the evidence that this sub is toxic AF. Unit arrived at warehouse (Netherlands) on April 4th. I'm in the same boat as you, I told Steam support i did XY & Z and they kept coming back each time a different employee telling me to try crap i clearly stated i tried already, then they intiated the RMA process this morning at 4AM and mentioned the email with the PDF files but i've not received any emails regarding an RMA or PDF files, i checked all my folders. 1. They ended up accepting the RMA even with 256 ssd and sent a replacement device on 1/3. 7. All you need to buy is $5 soldering iron. Buy it with a credit card that gives you an extra 1 year warranty. ago. The switch is cheap but it requires soldering skills. After spending a couple of days waiting for steam reply and going back and forth with stock answers i was finally. After 2 weeks I asked the support for an update and the new Deck finally got shipped after around 3 weeks, but directly from the USA via Fedex. If while the issue is happening you plug the official charger (or any charger), it'll get permanently stuck on that speed, requiring the battery storage fix. My Steam deck has a decent amount of backlight bleed but it’s only noticeable when the display is pitch black. Have the RMA paperwork in the box as the first thing support would look at when opening it. About a week-and-a-half ago, Valve opened up Steam Deck repair centers. JSAUX 2-Pack Steam Deck Screen Protector, Ultra HD Glass Protector 9H Hardness Easy to Install with Guiding Frame Scratch Resistant Tempered Glass for Steam Deck/Steam Deck OLED, Come with Toolkits $9. Fking. Not sure if these parts are compatible or if there are better options. For Valve Index, Steam Deck and related components and accessories (individually and collectively "Hardware") you have the right to cancel any purchase of the Hardware on. Re image, shipment mode, editing power options in Desktop. It's very likely they will reject the RMA request. Received my replacement on 3/29 or 3/30, I forget. Include the following items inside the box: RMA instruction sheet, bar code up. No luck. [deleted]Folgen eines Widerrufs. Seems like you either have to accept it or return it. We don't have additional details to provide at this time. Positive United Radio RMA. ago. Hold Volume+ and press the power button once to boot into BIOS. So I'll share my own timeline of events in the hope that it helps others: Thank you for this post for anyone who might see it. Please provide details about your issue. But overall the variance is very minimal. tokyoaro. I re-seated it and turned the Deck on and fixed!Same here: Living in Germany, sent the Steam Deck via UPS to a warehouse in Frankfurt around 4 weeks ago (2nd RMA). how long have you waited to get your RMA? I am based in Germany. RMA time . largelylegit. - Steam Deck arrives at their warehouse in IL on May 20th. I thought a 7 to 10 day turnaround on an AMD 5950X was bad before hearing some Steam Deck RMAs are taking a month or more. I still have no update and waiting for a new unit to be shipped to me. 07. - Steam Deck arrives at their warehouse in IL on May 20th. 3. I had a deck prior for only a few days (early august) and it got stolen (forgot to lock my car when I was quickly running into a store to grab something) so I had to file a police report (nothing), and decided to just reorder. Has Your. my Steam Deck stopped charging after connecting it to an USB Hub. my Replacement Deck has arrived. Choose Battery storage mode, and confirm. 21: I received broken steam deck and contacted steam support. New Steam Deck arrived that Saturday 1/7. I don't want to RMA. They have it. #2. This is Lightspeed :-) #18. Wondering if anyone's gotten back an RMA Deck yet and how it's functioning. But overall the variance is very minimal. my advice for anyone reading this. Anyone knows when they will ship my bew steam deck if they received mine 9th.